Your applications professionally managed.
Your application has been newly commissioned. Your users have questions or find imperfections. Increased insight may lead to small adjustments and improvements over time. We carry out management and maintenance as a service: IN-use. IN-use prolongs the life of your application, thanks to professional management in the form of technical application, problem, incident and change management, together with a proactive service team.
IN-use provides you with a transparent Service Level Agreement (SLA). You can also subscribe to a management budget for preventive and adaptive maintenance. With our standard guaranteed response times, you can be assured of a rapid response in the event of a calamity. In addition to maintenance and management, we also provide training for users, or induction programmes for your new colleagues.
- Clear initial assessment and audit procedure for third-party applications;
- Dutch-language specialists, and a service team at one of our locations in the Netherlands;
- ISO-certified service organization;
- Choice of various SLAs;
- Direct access to specialists with knowledge of your application;
- Securing of code, documentation and data;
- Regular implementation of technical upgrades and patches;
- Telephone helpdesk and online service system;
- Guaranteed recovery times;
- Access to scheduled and completed activities.
The monthly costs for IN-use are estimated on the basis of the functional design or an initial assessment by Finalist experts. A clearly specified SLA with fixed cost structure and fixed customized maintenance budget.